Frequently Asked Questions

Delivery estimates are displayed at checkout and may vary depending on your location and product availability.

Please refer to your order confirmation and tracking information for the latest updates.

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.

Simply follow the tracking link in your email to check the latest delivery updates.

Please contact us as soon as possible if you need to change your delivery address.

We may be able to help before your order enters fulfilment. However, changes may not be possible once an order has been dispatched.

First, check your tracking information for the latest delivery updates.

If your parcel appears delayed or missing, please contact our customer support team with your order number so we can assist.

Yes. NIR LIGHT offers tracked UK delivery, allowing you to follow your order's journey.

Tracking information will be provided once your order has been dispatched.

Red light therapy uses specific wavelengths of visible red light to interact with biological tissues.

Research has explored its potential role in supporting skin appearance and cellular processes.

Results may vary between individuals, and research in this area continues to develop.

Near-infrared light is a form of light that is invisible to the human eye.

At 850nm, near-infrared light can reach deeper tissues than visible red light. Research has explored its potential applications in recovery and overall wellbeing.

660nm is visible red light, commonly associated with more superficial light exposure.

850nm is near-infrared light. It is invisible to the eye and can reach deeper tissues.

Both wavelengths offer complementary approaches and are combined in selected NIR LIGHT devices.

Yes. Red light and near-infrared light work at different wavelengths and reach different depths in the body.

Selected NIR LIGHT devices combine 660nm red light and 850nm near-infrared light to offer a complementary approach.

The right device depends on your preferred routine and the areas you want to focus on.

• Recovery Belt: Designed for targeted, wearable use.
• Full-Body Mat: Designed for broader, full-body coverage.
• Red Light Panel: Offers flexible positioning for targeted light exposure.

Explore our product collection to find the device that best suits your routine.

Research has explored potential applications of red and near-infrared light relating to skin appearance, muscle recovery and general wellbeing.

Individual experiences and outcomes can vary. NIR LIGHT devices are wellness products, not a substitute for medical diagnosis or treatment.

Recommended usage frequency depends on your specific NIR LIGHT device.

Please follow the usage instructions supplied with your product rather than applying one schedule to every device.

Session duration varies depending on the device and its intended use.

Always refer to your product manual for the recommended session duration. Do not exceed the specified usage.

This depends on your specific device and its recommended usage instructions.

Follow the manufacturer's guidance and allow for the recommended intervals between sessions where applicable.

Not necessarily. If you are pregnant, have a medical condition or photosensitivity, or take medication that may increase light sensitivity, consult a qualified healthcare professional before use.

Always read the safety instructions supplied with your device.

Please follow the eye-safety instructions supplied with your specific device.

Never stare directly into illuminated LEDs. Use the supplied eye protection where required by the product instructions.

Yes. Eligible NIR LIGHT purchases are supported by our 60-Day Home Trial.

The trial is subject to our applicable Returns Policy, including eligibility requirements and exclusions.

Please contact our customer support team before sending a product back.

We'll guide you through the applicable return process and explain the relevant requirements.

Refund processing depends on the return assessment and payment provider.

Please refer to our Refund Policy for the applicable refund process.

NIR LIGHT products are supported by a 3-Year Warranty.

Warranty coverage is subject to the applicable warranty terms, conditions and exclusions.

Stop using the device and contact our customer support team.

Please include your order number, a description of the issue and, where helpful, photos or videos to help us assess the problem.

Available payment methods are displayed securely at checkout.

The options shown may depend on your location, device and payment eligibility.

UK market prices are displayed in GBP when the United Kingdom market is selected.

Please check your checkout page for the final currency and total.

Enter your promotional code into the discount code field at checkout and apply it before completing payment.

Please check the offer terms for applicable products, expiry dates and exclusions.

You can reach our team through our Contact Us page, by email or by telephone.

Telephone: +44 7378 296616

Absolutely. Tell us about your intended use, preferred device type and the areas you would like to focus on.

Our team can help you explore the NIR LIGHT collection.

Of course. Please include your order number and a brief description of your enquiry when contacting us.

This helps our team identify your order and assist you more efficiently.