Shipping Policy

NIR LIGHT — United Kingdom

Last updated: 6 November 2026

At NIR LIGHT, we want every order to arrive safely, reliably and with complete transparency.

We offer tracked UK delivery and work with trusted fulfilment partners to ensure your red and near-infrared wellness devices reach you as smoothly as possible.

Whether your order is dispatched from our UK warehouse or one of our international fulfilment partners, we aim to provide a clear delivery experience from checkout to arrival.

1. Where We Dispatch From

NIR LIGHT fulfils orders through two main channels:

UK Warehouse Fulfilment

Where stock is available, we prioritise dispatch from our UK warehouse to provide a convenient domestic delivery experience.

International Fulfilment

Some products or orders may be dispatched directly from our international fulfilment partners in China, depending on product availability and fulfilment arrangements.

Where an order is expected to be dispatched internationally, the relevant dispatch and delivery information will be made available before purchase.

The dispatch location may vary between products.

Multiple-Item Orders

If your order contains multiple products, items may be dispatched separately from different fulfilment locations.

You may therefore receive more than one parcel and separate tracking notifications.

There is no additional charge simply because your order is shipped in multiple parcels.

2. Order Processing and Delivery Times

Orders are processed after payment has been successfully confirmed.

Processing and delivery times may vary depending on:

• Product availability.

• Dispatch location.

• Shipping destination.

• Carrier operating schedules.

• Customs clearance requirements, where applicable.

The estimated processing and delivery information for each product will be displayed on its product page or during checkout before you complete your purchase.

The delivery estimate shown for your order at checkout is the applicable estimate for that purchase.

Please note that delivery estimates are indicative unless a specific delivery date or guaranteed service has been expressly agreed.

If we become aware of a significant delay, we will contact you and explain the available options.

Unless another delivery period has been agreed, applicable UK consumer law generally requires delivery without undue delay and within 30 days of the contract.

3. Shipping Charges

All applicable shipping charges will be clearly displayed at checkout before payment.

NIR LIGHT aims to provide transparent delivery pricing, with no unexpected shipping charges added after an order has been confirmed.

Where free or promotional shipping is offered, the applicable conditions will be displayed on our website or at checkout.

Tracked UK Delivery

We provide tracking for UK orders. Once your order has been dispatched, tracking information will be sent to your registered email address.

Please allow some time for the carrier to register the parcel and activate tracking updates.

4. International Shipping, Import VAT and Customs Duties

Some NIR LIGHT products may be dispatched directly from outside the United Kingdom.

Depending on the dispatch location, shipment value, destination and applicable customs rules, import VAT, customs duties or carrier clearance charges may apply.

Where international import charges are relevant, we will identify the applicable delivery arrangement before you place your order.

Delivered Duty Paid (DDP)

Where an order is shipped on a Delivered Duty Paid basis, the applicable import duties and taxes are arranged as part of the delivery service.

Delivered at Place (DAP)

Where an order is shipped on a Delivered at Place basis, applicable import duties, VAT or customs clearance charges may be payable by the recipient to the relevant customs authority or carrier.

Any charges that you may be required to pay must be clearly disclosed before you complete your purchase.

We will not knowingly impose undisclosed delivery or customs charges after your order has been placed.

If you are unsure whether import charges apply to your order, please contact us before purchasing.

5. Tracking Your Order

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking information.

You can use the tracking link to follow your parcel's delivery progress.

For international shipments, tracking updates may take additional time to appear, particularly when parcels are transferred between fulfilment partners or international carriers.

If your tracking information has not updated for an extended period, please contact our customer care team.

6. Delivery Delays and Missing Orders

We work with established delivery partners to ensure orders reach customers safely and on time.

However, occasional delays may occur due to:

• High seasonal demand.

• Severe weather conditions.

• Carrier operational disruptions.

• Customs inspections or clearance delays.

• Other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please contact us at hello@nirlight.com.

We will investigate the shipment with the relevant carrier and work towards an appropriate resolution.

Where an order is lost or not delivered, NIR LIGHT will remain responsible for resolving the delivery issue in accordance with applicable consumer protection laws.

Your statutory rights are not affected by carrier tracking updates or delivery investigations.

7. Damaged or Incorrect Deliveries

Please inspect your parcel when it arrives.

If your order arrives damaged, defective, incomplete or contains an incorrect item, contact us as soon as possible.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the parcel and product.

• Videos, where relevant.

Our customer care team will review the issue and arrange an appropriate solution.

Where a product is confirmed to have been damaged in transit or incorrectly supplied, NIR LIGHT will cover the reasonable necessary costs of resolving the issue.

Nothing in this section limits your statutory consumer rights.

8. Changes to Your Delivery Address

If you need to change your delivery address after placing an order, please contact us as soon as possible at hello@nirlight.com.

We will do our best to accommodate your request before the order has been dispatched.

Once an order has been handed over to the carrier, we cannot guarantee that an address change will be possible.

Please ensure your delivery details are correct when completing your purchase.

9. Delivery Responsibility

NIR LIGHT remains responsible for your order until it is delivered into your physical possession or the possession of a person you have identified to receive it, in accordance with applicable law.

If your parcel is lost, damaged or delivered to an incorrect location, please contact us so that we can investigate and assist you.

10. Contact Information

For delivery enquiries, tracking assistance or shipping-related questions, please contact:

NIR LIGHT Customer Care

Email: hello@nirlight.com

Telephone: +44 7378 296616

Website: www.nirlight.com

Legal Company Name: ORLIVO LTD

Trading Name: NIR LIGHT

Company Registration Number: 17421059

Registered Office:

9 Pantygraigwen Road,
Pontypridd,
Mid Glamorgan,
United Kingdom,
CF37 2RR.

For information about returns, cancellations and refunds, please visit our Returns & Refunds Policy.

NIR LIGHT is committed to providing a transparent and reliable delivery experience for every customer.