Terms of service
TERMS OF SERVICE
NIR LIGHT — United Kingdom
Last updated: 6 November 2026
1. ABOUT US
Welcome to NIR LIGHT.
This website is operated by ORLIVO LTD, trading as NIR LIGHT, a company registered in England and Wales.
By accessing our website or purchasing our products, you agree to these Terms of Service and our related store policies.
Our online store is powered by Shopify.
2. OUR PRODUCTS
NIR LIGHT offers red and near-infrared light wellness products designed for everyday home use.
We make reasonable efforts to ensure that product descriptions, images and specifications are accurate.
Minor differences in colour or appearance may occur due to screen settings or lighting conditions.
Please review the product information and usage instructions before purchasing.
Our products are intended for general wellness purposes and are not a substitute for professional medical advice or treatment.
3. ORDERS AND PAYMENTS
When you place an order, you agree that all information provided is accurate and complete.
Orders are subject to acceptance and product availability.
We reserve the right to cancel orders where necessary, including cases involving payment issues, pricing errors or suspected fraudulent activity.
If we cancel an order after payment, we will issue a refund for the amount paid.
All prices are displayed in GBP unless otherwise stated. Applicable taxes and delivery charges will be shown at checkout.
Payments are processed securely through the payment methods available at checkout.
4. PRICING AND PROMOTIONS
Prices and promotional offers may change from time to time.
The price applicable to your order will be the price displayed at checkout when your order is placed.
Promotional offers may have specific eligibility requirements, validity periods or product exclusions.
Any applicable promotional conditions will be displayed on our website.
5. SHIPPING AND DELIVERY
We offer tracked delivery to supported destinations.
Orders may be dispatched from our UK warehouse or international fulfilment partners, depending on product availability.
Estimated delivery times and applicable shipping charges will be displayed at checkout.
Tracking information will be provided where available.
Your order remains our responsibility until it is physically received by you or your nominated recipient, in accordance with applicable law.
For further information, please see our Shipping Policy.
6. RETURNS AND CANCELLATIONS
Eligible UK customers generally have a statutory right to cancel online purchases within 14 days of receiving their goods.
In addition, selected NIR LIGHT products may include our 60-Day Home Trial, providing an extended opportunity to try your purchase at home.
Where the 60-Day Home Trial applies, additional return conditions may apply. Please refer to our Refund & Returns Policy for full details.
Nothing in this section limits your statutory consumer rights.
For return requests, please contact:
7. REFUNDS AND FAULTY PRODUCTS
If your product arrives damaged, defective or incorrect, please contact us as soon as possible.
We will assess the issue and arrange an appropriate resolution in accordance with applicable consumer law.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.
Approved refunds will normally be issued to your original payment method.
For further details, please refer to our Refund & Returns Policy.
8. THREE-YEAR WARRANTY
Where advertised, NIR LIGHT products include a 3-Year Limited Commercial Warranty covering qualifying manufacturing defects under normal intended use.
The warranty does not normally cover accidental damage, misuse, unauthorised modifications or normal wear and tear.
To make a warranty claim, contact hello@nirlight.com with your order number and details of the issue.
This commercial warranty is additional to your statutory consumer rights and does not replace or restrict them.
9. INTELLECTUAL PROPERTY
All website content, including logos, trademarks, photographs, product images, videos, text and designs, belongs to NIR LIGHT or its respective licensors.
You may not reproduce, distribute or commercially use our content without prior written permission.
10. WEBSITE USE AND THIRD-PARTY SERVICES
You agree to use our website lawfully and not interfere with its security or operation.
Our website may contain links to third-party websites or services. These services may have their own terms and privacy policies.
We are not responsible for independent third-party services, except where liability cannot be excluded by law.
We may update or temporarily suspend parts of our website for maintenance or operational reasons.
11. CONSUMER RIGHTS AND LIABILITY
Nothing in these Terms excludes or limits your rights under applicable UK consumer protection laws.
In particular, your rights under the Consumer Rights Act 2015 remain unaffected.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded.
12. GOVERNING LAW AND CONTACT INFORMATION
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections applicable in your place of residence.
For questions about our Terms, products or orders, please contact us:
Trading Name: NIR LIGHT
Legal Company Name: ORLIVO LTD
Company Registration Number: 17421059
Registered in: England and Wales
Registered Office Address:
9 Pantygraigwen Road
Pontypridd
Mid Glamorgan
United Kingdom
CF37 2RR
Email: hello@nirlight.com
Telephone: +44 7378 296616
Website: https://www.nirlight.com/
We reserve the right to update these Terms from time to time. The latest version will always be available on this page.
Thank you for choosing NIR LIGHT.
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